Shipping & returns

WELCOME TO DOKVARY

For enquires or assistance please do not hesitate to contact us by any means preferable to you, email :
contact@dokvary.com and social media.

DELIVERY

• Order shipment on business days (Monday to Friday)

• Delivery via DHL/Colissimo from 48 to 72 hours delivery timeline

• Express delivery via DHL Express under 24 to 48 hours

DOKVARY ships worldwide and you will be able to track your order at any time. The cost of shipping your order will be calculated at the checkout. Standard shipping is offered worldwide for purchase above 50€ (during Lunar New Year). Shipping fees for EU : 4€. Shipping fees for worldwide : 10€.

Your order will be fulfilled by the delivery date set out in the Despatch Confirmation or, if no delivery date is specified, then within 30 days after the date of the Despatch Confirmation, unless there are exceptional circumstances.

For orders outside of European Union, when the exported package reaches its destination, the Customer must pay the taxes or customs duty that apply to the country of destination. Local authorities can provide this information.

RETURN

All the Fabrics are made by order, we don’t accept Return or Exchange for these Products.
You can order samples at contact@dokvary.com before any orders.
Items on DOKVARY GALLERY section are limited, unique or exclusive, we don’t accept Return for all products from this selection.

You have 15 days in which to change your mind and return your item(s) to us in their original condition. You will be required to arrange and pay for the return of the items to us :

DOKVARY
180 boulevard Voltaire
75011 Paris
FRANCE

The refund will be made within 15 days from the date of the receipt by DOKVARY if all the conditions mentioned in our CANCELLATION AND RETURN POLICY are met.

Secured Payment

• By credit card (Visa, MasterCard, American Express)
• By Paypal